Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Amberlock Ltd ("Amberlock", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services. These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Amberlock Ltd, a company registered in England and Wales.

2. Services Description

Amberlock provides professional cybersecurity services including, but not limited to:

• Cybersecurity consulting and advisory services
• Penetration testing and ethical hacking
• Vulnerability assessments and security audits
• Security architecture design and review
• Incident response and forensic investigation
• Managed security services and monitoring
• Security awareness training and education
• Compliance assessment and reporting

Specific service deliverables, timelines, and methodologies will be detailed in individual Service Agreements or Statements of Work ("SOW") executed between Amberlock and the Client.

3. User Accounts and Registration

Access to certain services may require registration of an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

4. Service Level Agreements

Service Level Agreements ("SLAs") for response times, availability, and performance metrics will be defined in individual Service Agreements or SOWs. Amberlock will use commercially reasonable efforts to meet stated SLAs. Remedies for SLA failures, if any, will be as specified in the applicable Service Agreement.

5. Intellectual Property

All intellectual property rights in our services, methodologies, tools, reports, and deliverables (excluding Client's pre-existing materials) remain the property of Amberlock or our licensors. Upon full payment, Client receives a non-exclusive, non-transferable license to use deliverables solely for internal business purposes. Client retains all rights to their pre-existing data, systems, and materials. Any custom tools, scripts, or methodologies developed specifically for Client under a paid engagement may be subject to negotiated ownership terms in the applicable SOW.

6. Confidentiality

Both parties acknowledge that they may have access to confidential information during the provision of services. Each party agrees to maintain the confidentiality of such information, use it only for the purposes of the engagement, and protect it with the same degree of care used to protect their own confidential information (but not less than reasonable care). Confidential information includes, but is not limited to, technical data, security vulnerabilities, business processes, and any information marked as confidential. This obligation survives termination of the service relationship for a period of five (5) years.

7. Limitation of Liability

To the maximum extent permitted by law, Amberlock's total liability arising out of or related to these Terms or any services provided shall not exceed the fees paid by Client for the specific service giving rise to the liability in the twelve (12) months preceding the claim. In no event shall Amberlock be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, or reputation, whether based on contract, tort, or any other legal theory, even if advised of the possibility of such damages. These limitations do not apply to liabilities that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or willful misconduct.

8. Indemnification

Client agrees to indemnify, defend, and hold harmless Amberlock, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from: (a) Client's breach of these Terms; (b) Client's violation of any law or regulation; (c) Client's infringement of any third-party rights; or (d) unauthorized use of our services. Amberlock will provide prompt notice of any such claim and reasonable cooperation in the defense, at Client's expense.

9. Data Protection and Privacy

Amberlock is committed to protecting personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable data protection laws. Our Privacy Policy, available at amberlock.co.uk/privacy, explains how we collect, use, store, and protect personal data. When providing services, Amberlock may act as a data processor on behalf of Client. In such cases, data processing terms will be documented in a Data Processing Agreement ("DPA") as required by law. Client warrants that it has obtained all necessary consents and has the legal right to provide any personal data to Amberlock for processing. Both parties will implement appropriate technical and organizational measures to ensure data security.

10. Acceptable Use Policy

Client agrees not to: (a) use our services for any unlawful purpose or in violation of any applicable laws; (b) attempt to gain unauthorized access to any systems, networks, or accounts; (c) interfere with or disrupt the integrity or performance of our services; (d) reverse engineer, decompile, or disassemble any of our proprietary tools or software; (e) share access credentials with unauthorized third parties; (f) use our services to transmit malware, viruses, or harmful code; or (g) engage in any activity that could damage Amberlock's reputation or business interests. Violation of this policy may result in immediate suspension or termination of services without refund.

11. Termination

Either party may terminate an ongoing service engagement by providing written notice as specified in the applicable Service Agreement or SOW. Unless otherwise specified, thirty (30) days' written notice is required. Amberlock reserves the right to suspend or terminate services immediately without notice if Client breaches these Terms, fails to pay fees when due, or engages in conduct that poses a security risk or legal liability. Upon termination, Client must immediately cease using our services and return or destroy all confidential information and deliverables (unless paid for and licensed). Termination does not relieve Client of the obligation to pay for services rendered prior to termination. Sections covering confidentiality, intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.

12. Governing Law

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.

13. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through good faith negotiations. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through the courts of England and Wales, whose courts shall have exclusive jurisdiction. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

14. Changes to Terms

Amberlock reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website (amberlock.co.uk/terms) with a revised "Last Updated" date and, where appropriate, by email notification to registered users. Continued use of our services after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services. Changes will not apply retroactively to services already contracted under previous Terms unless required by law.

15. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us at:

Amberlock Ltd
Email: info@amberlock.co.uk
Website: amberlock.co.uk

All formal legal notices must be sent in writing to the registered office address available upon request or via email to the address above.